Customer Service Information

  1. How to Place an Order
  2. Shipping and Handling
  3. Contact Us
  4. Product Returns

 

How to Place an Order

Order online . . . Items may be easily and securely purchased online by selecting the Buy Now button next to each item. Quantities may be changed any time before final checkout.

Telephone orders. . . Orders may be placed 365 days a year by dialing 406-846-2304. Orders may be placed at any time between the hours of:

  • 1pm to 7pm Monday through Friday (MST)
  • 10am to 7pm Saturday and Sunday (MST)

Mail orders. . . Orders may be mailed to:

Circle H Growers, LLC
604 Mitchell St
Deer Lodge, MT 59722

Please be sure to include a personal or business check1, money order or credit card information; to include credit card type, number, expiration date, exact name as it appears on the card, billing address and phone number.

Orders paid by cash, check or money order will be cancelled if payment is not received within 10 days of placing the order.

Credit card orders. . . Circle H Growers gladly accepts the following credit cards:

  • MasterCard
  • VISA
  • American Express
  • Discover Network

1 Please allow a minimum of 10 business days for personal or business checks to clear before orders are shipped.

 


 

Shipping and Handling

The cost of fuel continues to affect everyone, shipping venders frequently change rates. Unfortunately, this can happen more often than normal and we cannot absorb the amount. We attempt to ship as cost effectively as possible and will do our best to keep shipping and handling rates as reasonable as possible.

Fast and Convenient Delivery . . . We know your order is important, and we make every effort to ship orders placed prior to 2pm MST from our premises the same day. Depending on your location, your order should arrive at your door within 2 to 7 business days. If you choose, you may also have an order shipped to another address.

Shipping and handling 1,2. . . Orders will be shipped via the quickest means possible - usually in the manner requested - pending order size and weight. Circle H Growers may determine to ship orders by alternate means which may save on shipping expenses.

Items which may be heavy or bulky and require an additional freight charge are identified as such. In this instance, shipping charges may be above the standard charges appearing on your email invoice2 and will be added to the final statement.

Customers will receive email confirmation regarding shipment of their orders.

Circle H Growers would like to remind customers that the larger your order, the heavier it will be and would suggest shipping via UPS ground to save on shipping charges if this is feasible.

Express Delivery 1. . . The fastest delivery. When you order by 12pm MST, Monday-Thursday, your order will usually ship that same day. You may have your order shipped UPS 2nd Day Air or Next Day Air Delivery3.

2nd Day Air requests will only be shipped Monday-Wednesday in order to guarantee delivery

Next Day Air requests will only be shipped Monday-Thursday for guaranteed delivery. Please call or email for this service.

Orders placed during the weekend will usually be shipped on Monday, pending federal holidays.

 

1 Circle H Growers attempts to have your order delivered as soon as possible. However, Circle H Growers is not responsible for misdirected, slow or late shipments due to weather or circumstances beyond our control once the carrier assumes responsibility.

2 Shipping charges stated on your email invoice are not necessarily accurate at all times and are a close estimate. Circle H Growers makes every effort to be certain correct and necessary measures are taken to ensure proper S&H charges.

3 Any Express Delivery service only applies to the 48 contiguous States. Extra shipping charges apply for this service and may be above those stated on your order invoice.

 


 

Contact Us

Postal info:

Circle H Growers, LLC
604 Mitchell St
Deer Lodge, MT 59722

Telephone:

406.846.2304

  • Monday - Friday: 1pm - 7pm (MST)
  • Saturday - Sunday: 10am - 7pm (MST)

Hours of Operation:

  • Mon-Fri: 1pm - 6pm (MST)
  • Sat & Sun: 10am - 6pm (MST)

Electronic Mail: info@CircleHGrowers.com

 


 

Product Returns

Circle H Growers wants you to be completely satisfied with your purchase. If for any reason you're not entirely pleased, simply return the item within 30 days of receipt for exchange or a full refund for product purchases. Refunds will be issued in the same method as the order was paid. In the event your order arrives damaged or you need to return/exchange an item, please review the information below.

So Circle H Growers can make an exchange or process your refund as quickly and efficiently as possible, we ask that you let us know why you are returning an item. A handy check-list form is accessible below. To use it, simply print out this page, check off the reasons that apply, fill in the necessary information and include a copy with your return. Don't forget to include your receipt or a copy of your receipt.

If You Lose or Don't Have an Invoice
In the event that you have misplaced your invoice, please mail your return to the address below:

Circle H Growers, LLC
604 Mitchell St
Deer Lodge, MT 59722

How To Return An Item
Please use the original shipping box and packing materials.*

For your protection, return the product via:

  • UPS, prepaid and insured
  • U.S. Mail, prepaid and insured Retain your UPS or Post Office receipt until you receive a credit, refund, or a replacement.

* It's very important that your package returns as securely as possible to avoid any damage to the product. The returned package(s) should be prepaid and insured for your protection. Unfortunately, credits will not be issued for merchandise which is damaged due to improper packing. Sorry, Circle H Growers can not accept any C.O.D.'s.

 

Print a Return Form  PDF File

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